PDPL

Pusula Otelcilik Tur. San. ve Tic. A.Ş. – Rose Garden Premium

Personal Data Processing Information Notice

Dear Guest,

As Pusula Otelcilik Tur. San. ve Tic. A.Ş. – Rose Garden Premium (“Hotel”), we attach great importance to the protection of your personal data. Your personal data is processed by us in the capacity of Data Controller in accordance with the Turkish Personal Data Protection Law No. 6698 (“KVKK”), within the scope and purposes stated below, and all necessary administrative and technical measures are taken.

1. Personal Data We Process

The following personal data of Rose Garden Premium guests and/or their family members may be processed:

1.1 Identity and Contact Information

  • Name – surname

  • Turkish ID number

  • Date of birth

  • Nationality

  • Phone number

  • Email address

1.2 Accommodation and Financial Information

  • Check-in and check-out dates

  • Credit card information (for reservation and payment purposes)

  • Room and accommodation preferences

1.3 Information Regarding Family and Children

  • Child’s name

  • Date of birth

  • Age

(Information regarding individuals under the age of 18 may only be provided by an adult.)

1.4 Special Categories of Personal Data (Health Data)

  • Blood type

  • Allergy information

  • Medical history

  • Special health conditions

These data are processed only based on your explicit consent or in cases stipulated by law.

2. Methods of Collecting Personal Data

2.1 During Hotel Operations

  • Room reservations

  • Check-in and payment procedures

  • Restaurant/bar services

  • Complaints and requests

2.2 Marketing and Loyalty Programs

  • Loyalty program registration

  • Survey participation

  • Newsletter subscription

  • Online contests

2.3 Through Third Parties

  • Tour operators

  • Travel agencies

  • GDS systems

2.4 Through the Internet

  • Website usage (IP address, cookies)

  • Online reservation forms

  • Social media login systems

3. Method and Legal Basis for Processing Personal Data

Your personal data is processed based on the following legal grounds specified in Articles 5 and 6 of the KVKK:

  • Your explicit consent

  • Explicitly stipulated by law

  • Establishment or performance of a contract

  • Fulfillment of legal obligations

  • Protection of legitimate interests

4. Processing of Special Categories of Personal Data

Special categories of personal data (such as health data) under Article 6 of the KVKK are processed only:

  • With your explicit consent

  • For the protection of public health

  • For medical diagnosis and treatment processes

5. Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

  • Managing reservation processes

  • Providing accommodation services

  • Fulfilling accounting and legal obligations

  • Marketing and customer relationship management

  • Conducting security procedures

  • Ensuring website security

6. Domestic and International Transfer of Personal Data

Your personal data may be shared, in compliance with KVKK provisions, with:

  • Group companies

  • Business partners

  • IT and cloud service providers

  • Financial institutions

  • Legal and consultancy firms

  • Authorized public institutions and organizations

7. Retention Period of Personal Data

Your personal data is retained:

  • For the period stipulated by relevant legislation

  • For as long as required by the purpose of processing

At the end of the retention period, the data is deleted, destroyed, or anonymized.

8. CCTV Surveillance

Within the hotel premises:

  • Entrances and exits

  • Common areas

  • Corridors

are monitored via CCTV for security purposes. The recordings are accessible only to authorized personnel and are destroyed in accordance with legal retention periods.

9. Your Rights Under KVKK (Article 11)

Under KVKK, you have the right to:

  • Learn whether your personal data is processed

  • Request information if it has been processed

  • Learn the purpose of processing

  • Know the third parties to whom it is transferred

  • Request correction of incomplete or inaccurate data

  • Request deletion or destruction of data

  • Object to automated decision-making systems

  • Claim compensation if you suffer damage

10. Application Methods

To exercise your rights under KVKK, you may apply:

Contact Information

Pusula Otelcilik Tur. San. ve Tic. A.Ş. – Rose Garden Premium
Beldibi, Başkomutan Atatürk Cd. No:101
07900 Kemer / Antalya – Türkiye

© Copyright Rose Garden Premium Hotel

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