PRIVACY POLICY
Information Collection
When you make a reservation at Rose Garden Premium, the following personal information is requested:
- Full name
- Home or work address
- Email address
- Phone number (mobile, home, or work)
- Credit card information (card type, number, CVC, expiration date, cardholder name)
- Reservation and accommodation preferences (e.g., smoking preference)
This information is used for processing, completing, and fulfilling the reservation (including sending reservation confirmation emails).
Disclosure of Personal Data
Reservation Process
To complete your reservation, your name, contact information, and credit card details are stored exclusively by the hotel where you booked.
Personal data is not shared with third parties, except as required by law (e.g., legal investigations, court orders, subpoenas).
Third-party service providers may occasionally be used to perform services. These providers:
- Have access only to the necessary data
- Are obligated to maintain confidentiality
- Cannot use, share, or disclose the data for other purposes
Surveys and Reviews
After your stay, you may receive an email asking you to fill out a feedback form.
Feedback:
- Is voluntary
- Can be submitted anonymously
- May be published on the website solely to provide information about service quality
Rose Garden Premium reserves the right to edit, reject, or delete reviews.
Newsletters and Marketing Communication
Your contact information may be used for:
- Sending newsletters
- Announcements of campaigns and offers
- Marketing communications
If you do not wish to receive these messages, you can notify us at info@rosegardenhotel.com.tr.
Cookies and Web Beacons
Use of Cookies
Our website uses cookies for the following purposes:
- Website usage analytics
- Remembering preferences
- Session tracking
- Behavioral advertising
- Performance improvement
The collected data is anonymous.
You can delete or block cookies via your browser settings. Some features of the website may not work if you do so.
For more information about cookies: www.allaboutcookies.org
Collected Technical Data
The following data may be collected anonymously:
- IP address
- Browser type
- Internet service provider
- Visited pages
- Click and scroll movements
- Date and time information
These data are used for:
- Market analysis
- Quality improvement
- Security and fraud prevention
Third-Party Service Providers
Third-party providers may be used for analytics and advertising services.
These providers:
- Collect anonymous data
- Do not collect personally identifiable information (PII)
- Do not share data except as required by law
Credit Card Data Security
Your credit card information:
- Is encrypted using SSL (Secure Socket Layer) technology
- Is transmitted through a secure server protocol
- Is protected by firewalls
After your checkout date, your credit card information is deleted from the system.
Your Rights Regarding Your Data
You have the right to:
- Access
- Rectify
- Delete
You can submit requests to info@rosegardenhotel.com.tr with the subject line “Personal Data Request.”
When Emails Are Sent
Emails may be sent in the following cases:
- Booking confirmation
- Pre-arrival information
- Post-stay review requests
- Campaign and newsletter announcements
Contact Information
Rose Garden Premium
Beldibi, Başkomutan Atatürk Cd. No:101
07900 Kemer / Antalya – Turkey
rosegardenhotel.com.tr is responsible for the processing of personal data.
Our privacy policy may be updated from time to time.